Public Service Co-Production

Co-Production redefines the relationship between public service professionals and their clients: from dependency to mutuality and reciprocity.

Professionals encourage service users to contribute their time, skills and ideas to design, deliver and improve services.

Volunteers are valued and rewarded for their contributions, sometimes through a community currency such as a time bank.

Public and voluntary institutions that involve their users, as well as their families and neighbours, treat them as untapped potential assets rather than burdens on the system.

Consultancy

Co-Production challenges both professionals and service users to change their practice. 'Value for People' works with both groups to identify practical strategies for change.

Training

We offer training that provides value for money and value for people, with follow-up coaching by negotiation.

The Co-Production Workshop introduces the key principles of Co-Production to support the needs of service professionals. Read the prospectus by clicking here.

Resources

Click here for links to books, websites, articles and games.

Arriva Trains 'Adopt a Station' project co-producing clean stations.

Researchers have found that:
  • Co-Production helps participants to extend their range of networks, friendships and opportunities.

  • Reciprocal relationships between users and organisations help the organisation or agency to achieve its mission.

  • Staff capacity to work co-productively needs to be resourced and supported by managers.

  • Organisations that develop co-productive ways of working focus on clients' abilities as well as their problems.

  • Research by Joseph Rowntree Foundation

    “Unless people are also involved in delivering services, unless they have something to do, something that recognises that they have something to offer and that their time and their experience and their know-how and their willingness to help is of importance to the public services, then we never quite get beyond the position we are currently in, and that consultation without active involvement can be a dead end which increases the frustration that both sides have for each other.”

    David Boyle, evidence to Parliamentary Committee, 2007

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